Privacy Policy

At MemoGenesis, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information

When you place an order or create an account, we may collect the following information:

• Name and contact information (email address, phone number, shipping address)
• Payment information (credit card details, billing address)
• Order history and purchase information
• Customer support communications
• Account credentials (username, password)

Automatically Collected Information

We may automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your purchases
• Providing customer support and responding to inquiries
• Sending promotional emails and marketing communications (with your consent)
• Improving our website, products, and services
• Preventing fraud and ensuring transaction security
• Complying with legal obligations
• Analyzing website usage and customer behavior

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We work with trusted third-party companies to process payments, ship orders, and provide customer service
• Legal Requirements: We may disclose information when required by law or to protect our rights and property
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information when you explicitly authorize us to do so

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and data storage facilities
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Employee training on data protection and privacy

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our site.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request corrections to inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal obligations)
• Opt-Out: You can unsubscribe from marketing emails by clicking the unsubscribe link
• Data Portability: You can request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to these locations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MemoGenesis Customer Support
Email: support@memosgenesis.com
Phone: 1-800-MEMO-GEN
Address: 123 Brain Health Blvd, Suite 100, Wellness City, CA 90210

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

13. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and to object to processing of your personal data.